Refund Policy

30-Day Return Window
You have 30 days from the date of delivery to request a return.

Eligibility for Returns

  • Items must be unopened, unused, and in their original condition.

  • Products must be in the original packaging.

  • Proof of purchase or order number is required.

How to Start a Return
To begin your return, please contact us at info@selva-botanica.com. We will provide you with return instructions and, if applicable, a return shipping label. Items returned without prior authorization cannot be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can make it right.

Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times by your bank or card issuer may vary.

Questions?
If you have any questions about returns or refunds, please contact us at info@selva-botanica.com.