Privacy Policy

Last updated: August 16, 2025

At Selva Botanica (“we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

a) Information You Provide Directly

  • Contact information: name, email, phone number, address

  • Order details: billing and shipping information, purchase history

  • Account information: username, password, preferences

  • Customer support: any messages or inquiries you submit

b) Information Collected Automatically

  • Usage data: IP address, browser type, device type

  • Cookies & tracking: we use cookies, pixels, and analytics tools to improve site functionality and personalization

c) Information from Third Parties

  • Service providers: such as Shopify, payment gateways, fulfillment partners

  • Advertising and analytics: may receive data from platforms like Facebook/Instagram Ads

2. How We Use Your Information

We may use your information to:

  • Fulfill orders, process payments, and handle returns

  • Communicate with you about your account, orders, or promotions

  • Personalize your experience and improve our site

  • Maintain security and prevent fraud

  • Comply with legal obligations

3. Cookies and Tracking

We use cookies and similar technologies for website functionality, analytics, advertising, and enhancing your experience. You can control or disable cookies via your browser settings, but this may affect site functionality.

4. Data Sharing

We may share your information with:

  • Service providers (fulfillment, shipping, customer support, analytics)

  • Marketing partners (for targeted advertising)

  • Authorities if required by law, or to protect rights and safety

5. International Transfers

Your data may be transferred and processed in countries outside your own. We ensure these transfers comply with applicable law, such as using Standard Contractual Clauses when applicable.

6. Your Privacy Rights

Depending on your location, you may have rights including:

  • Accessing, correcting, or deleting your data

  • Withdrawing consent where processing relies on it

  • Restricting data usage or requesting portability

  • Objecting to certain data uses
    To exercise your rights, please contact us.

7. Children

Our services are not directed to individuals under 16. We do not knowingly collect personal information from minors.

8. Data Security & Retention

While no system is completely secure, we use industry-standard safeguards to protect your data. We retain information only as long as necessary for legal or operational purposes.

9. Changes to This Policy

We may update this Policy for legal or operational reasons. We will post changes on this page and update the "Last updated" date accordingly.

10. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:
info@selva-botanica.com